We are so sorry to hear that you are having a technical issue. Could you please answer a couple of questions, this will help us to understand it better:
1. Can you please describe step by step (in as much details as possible) the problem you're having?
2. What happened before the issue started?
3. Have you tried to reinstall the app?
4. Kindly confirm the device you are using, its OS (operating system) and the OS version
5. Could you send some screenshots/images of the error/problem?
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