Kindly ensure that your birth details are correctly entered in the app:
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Open the app.
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Select the "You" tab on the bottom of the page with the icon of a person.
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Select the person icon at the top right of the page.
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Tap on any part to edit that specific information.
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Select 'Done' at the top right corner once you have finished.
Should the issue persist, please reach out to our support team who'd be happy to help!