We generally have a ‘’no-refund’’ policy for all purchases, as stated in our EULA (Terms of Service).
However, in special circumstances, we can look into whether a user is eligible for a refund, for example, if they experienced a verified technical issue and were not able to use the app at all.
If you believe you might be eligible for a refund, kindly reach out to our support team ([email protected] )explaining the situation and one of our agents will be happy to look into your case.