Refund Policy
Refund Policy
7.1 Trial Period Refunds ($0.52, $5, $9, $13.21)
Eligible for a full refund within 30 days of purchase if:
- First-time trial user.
- No previous trial refunds on any account.
- No terms of service violations.
- Request submitted through official channels.
7.2 Regular Subscription Refunds
Not eligible for refunds except in these specific cases:
a) Service Unavailability:
- Documented downtime exceeding 24 consecutive hours.
- Not caused by scheduled maintenance or force majeure events.
b) Technical Issues:
- Platform bugs preventing core feature access.
- Must be reported within 30 days of charge.
- Must be verified by our technical team.
c) Billing Errors:
- Duplicate charges.
- Incorrect amount charged.
- Unauthorized transactions.
d) Legal Requirements:
- As required by applicable laws in your jurisdiction.
7.3 Non-Refundable Cases
The following are explicitly not eligible for refunds:
- Partial/unused subscription time after cancellation.
- Plan downgrades.
- Feature unavailability during maintenance.
- Change of mind or no longer needing service.
- Failure to cancel before renewal.
7.4 Refund Process
Submit request through:
- Help Center.
- Support portal.
- Email: [email protected].
Include:
- Account email.
- Transaction details.
- Reason for refund.
- Supporting documentation.
Processing time: 3 business days.
7.4.1 Refund Payment Methods
- All refunds will be processed only to the original payment method used for the purchase.
- Refunds cannot be processed to alternative payment methods or accounts.
- For expired or canceled cards, refunds will be processed to the original card, and your financial institution will
handle crediting your account.
- The ability to receive refunds on expired or canceled cards is subject to your financial institution's policies.
7.5 Currency Processing
7.5.1 Supported Currencies:
- United States (USD).
- European Union (EUR).
- United Kingdom (GBP).
- Canada (CAD).
- Australia (AUD).
- For all other regions, charges will be processed in USD.
7.5.2 Currency Conversion:
- Exchange rates are determined by your bank or card issuer.
- Any currency conversion fees charged by your bank are not refundable.
- You may see currency conversion charges on your statement from your bank.
Note: While we don't charge additional fees for currency conversion, your bank or card issuer may apply their own
conversion fees or charges. Please check with your financial institution for details about their international
transaction policies.
For more information, please check our End User License Agreement and Privacy Notice.